Reducing Risk and Reinforcing Security Across
Ricoh Canada’s Oracle UCM Platform
Ricoh Canada, a leading commercial technology provider, engaged DSP-Eclipsys to enhance the security and resilience of its Oracle Universal Content Management (UCM) platform. The UCM solution underpins critical business applications, making stability and security non-negotiable.
Overview
Facing the operational risks associated with an out-of-support system, Ricoh Canada required a rapid, structured intervention to reinforce security controls while also establishing a safe environment to test future changes. Over a focused two-month engagement, delivered under DSP-Eclipsys’ flexible Bank of Hours service model, the team designed and implemented a secure parallel environment, validated infrastructure and network changes, and safely promoted improvements into production.
Industry: Commercial; Technology
Products: Oracle Database, Oracle Universal Content Management (UCM)
Services: Bank of Hours Advisory and Technical Delivery
Ricoh Canada’s Oracle UCM platform remained business-critical but was operating in an unsupported state. This introduced several risks:
1. Security Exposure
Without vendor support, the system was increasingly vulnerable to emerging security threats, compliance risks, and configuration weaknesses.
2. Lack of Safe Testing Capability
Any required infrastructure or configuration change had to be made directly within the production environment, increasing the risk of disruption.
3. Business Continuity Concerns
Given the platform’s role in managing enterprise content and supporting core operations, unplanned downtime or integration failures would have had significant business impact.
Ricoh Canada needed to increase the security posture of the UCM solution while ensuring operational stability and minimizing risk during change implementation.
DSP-Eclipsys delivered a structured remediation and enhancement programme focused on security hardening, environment replication, and controlled promotion of changes.
1. Provisioning a New Secure Environment
A parallel environment was created to safely test infrastructure and configuration changes before deployment to production. This included:
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Cloning virtual machines from the existing production estate
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Deploying a newly provisioned Oracle Database instance
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Recreating application and integration configurations
This mirrored environment allowed controlled validation without operational risk.
2. Testing and Validation of Network & Configuration Changes
Within the new environment, DSP-Eclipsys:
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Tested network configuration adjustments
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Validated security settings and system hardening measures
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Assessed integration points with existing enterprise systems
This ensured that all changes met performance, security, and interoperability standards prior to promotion.
3. Controlled Promotion to Production
Once validated, configuration and network changes were carefully promoted to the live environment. DSP-Eclipsys:
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Executed structured change deployment
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Validated application functionality
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Confirmed successful integration with downstream and upstream systems
This controlled methodology eliminated unnecessary disruption and ensured production stability.
The engagement delivered:
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Strengthened security controls for the unsupported Oracle UCM system
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A fully provisioned parallel environment for ongoing testing and validation
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Secure and stable promotion of infrastructure improvements into production
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Continued operational continuity with no business disruption
Ricoh Canada now operates its Oracle UCM platform with reduced security exposure and improved change governance.
✅ Reduced Security Risk
By reinforcing configuration controls and validating infrastructure updates, DSP-Eclipsys materially improved the security posture of a business-critical, unsupported application.
✅ Improved Change Management
The newly provisioned environment enables Ricoh Canada to test future changes safely before production deployment, significantly reducing operational risk.
✅ Enhanced Business Continuity
Critical content management systems continue to operate securely and reliably, supporting core business functions without interruption.
✅ Flexible, Targeted Expertise
Through the Bank of Hours model, Ricoh Canada accessed specialist Oracle expertise precisely when needed — delivering measurable impact within a short, two-month engagement window.
Ricoh Canada selected DSP-Eclipsys for its deep Oracle expertise, risk-controlled delivery approach, and ability to secure business-critical environments operating outside vendor support.
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Oracle & Security Expertise: With strong experience across Oracle Database and UCM, DSP-Eclipsys quickly assessed risk, provisioned a secure parallel environment, and implemented configuration and network hardening aligned to best practices.
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Structured, Low-Risk Delivery: A controlled methodology, replicate, test, validate, then promote, ensured security enhancements were introduced without disrupting production operations.
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Flexible Engagement Model: Through the Bank of Hours service, Ricoh Canada accessed specialist expertise precisely when needed, delivering measurable security improvements within a focused two-month engagement.
DSP-Eclipsys combined technical precision with operational discipline to reduce risk and strengthen the resilience of Ricoh Canada’s Oracle UCM platform.
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