Oracle Exadata Support and Managed Services
You’ve invested heavily in Exadata, but are you getting the maximum return on that investment?
Talk to our Oracle Exadata experts today.
The Gold Standard in Exadata Managed Services
DSP-Eclipsys employs some of the best Oracle consultants in North America to deliver a wide range of technical support services to customers worldwide, following strict ISO 27001–compliant procedures and processes.
Our expertise extends beyond database support. We are uniquely positioned to provide a holistic approach that supports your entire Oracle investment and long-term relationship with Oracle.
By combining our Advisory, Consulting, and Managed Services, we design, architect, deploy, and support Oracle environments across a broad range of platforms, both on-premises and in the cloud.
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Service includes:
Performance Monitoring
Proactive monitoring of critical performance metrics, including CPU usage and storage I/O.
Patching And Version Upgrades
Quarterly patching and major version upgrades can be fully included in your SLA.
Monthly Reporting
You’ll have clear, detailed reports on every environment, plus a full audit trail of all tickets raised, so you can easily demonstrate strong governance.
Security Assessments
Annual DBSAT assessments will highlight any security gaps, including issues with access control and encryption, so they can be proactively addressed.
Bundled Consultancy
Consulting services can be bundled into the contract for project work such as new implementations.
Recovery And High Availability Testing/Validation
Robust system-level protection and recovery are essential. DSP-Eclipsys manages and documents both for you, end to end.
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expert today
Our Managed Services are primarily designed for Oracle Database and Oracle Infrastructure environments, with the option to extend your SLA to cover Oracle Application Express (APEX) deployments as well.
We offer three SLA tiers, Bronze, Silver, and Gold, each providing monitoring, regular health checks, support for production and non-production databases, plus a wide range of additional managed services.
The difference between each SLA is the response time to incidents, number of and different types of metrics we will proactively monitor and the number of supported databases.
Our Exadata Managed Services includes:
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Business Critical Assistance
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Database Managed Services
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Quarterly System Health Checks
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On-Going System Documentation
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System & Component Monitoring
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Software Asset Management Review
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Service Request Triage and Management
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Performance Monitoring & Capacity Planning
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High Availability, Backup, DR planning & testing
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Quarterly System Patch Review, Planning & Execution
Exadata Case Study
Exadata and ZFS Storage
“DSP led all the negotiations with Oracle because we trusted their approach and had pre-agreed all the elements that were important to the separation committee.
There is more to a good deal than just a good discount and it is this principle that we focused on, rather than engaging multiple Oracle sales representatives to juggle their individual agendas and timescales.”
