Your Trusted Oracle Support Specialists
Your Oracle environment is the backbone of your operations. DSP-Eclipsys provides a dedicated team of certified professionals to deliver comprehensive Oracle support services, including proactive monitoring, routine maintenance, and expert troubleshooting. Whether you are managing Oracle databases on-premises, in the cloud, or across a hybrid environment, we provide the localized expertise and rapid responsiveness you need to stay competitive.
Oracle Managed Services That Keep Your Business Running
With over 25 years of deep Oracle experience, DSP-Eclipsys is the premier Oracle Partner for organizations across Canada and North America. Our Oracle-certified engineers and DBAs act as a seamless extension of your internal IT team, ensuring your mission-critical systems remain secure, optimized, and highly available.
Whether you are resolving performance bottlenecks, planning a migration to Oracle Cloud Infrastructure (OCI), or looking to augment your staff, we offer flexible support models that scale with your business.
Our Core Oracle Support Features:
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24/7 Remote Oracle DBA Support: Around-the-clock coverage for Canadian enterprises.
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Rapid Incident Response: Meeting the most demanding SLAs to minimize business disruption.
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Proactive Security Patch Management: Protecting your data against evolving threats.
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Cost Optimization: Reducing TCO while improving overall system performance.
Get in Touch
Speak to one of our Managed Services specialists today.
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Why Choose DSP-Eclipsys as Your Oracle Partner?
From mid-sized businesses to large-scale public sector entities, hundreds of Canadian organizations trust us to manage their most sensitive Oracle environments. We specialize in helping clients in finance, healthcare, retail, and government meet rigorous uptime and compliance standards.
The DSP-Eclipsys Advantage:
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Preventative Analytics: We use predictive tools to identify issues before they impact your users. Our goal is prevention, not just repair, ensuring your Oracle workloads run at peak efficiency.
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Collaborative Approach: We don't work in a silo. We collaborate with your in-house consultants and third-party application providers to understand your dependencies and tailor our communications to your workflow.
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Deep Oracle DNA: Our 25-year association with Oracle and our extensive list of specializations mean we understand the core technology better than anyone. We bring a proven track record across every vertical market in Canada.
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24/7/365 Sovereignty & Support: Our DBAs utilize cutting-edge service management tools to identify Severity 1 issues immediately, ensuring your overnight batch processes and global operations never skip a beat.
Database Focus
SLA Performance YTD
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Key Benefits for North American Enterprises
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Immediate ROI: Outsourced DBA services typically reduce operational costs by 40% to 70%, particularly for production systems requiring 24/7 oversight.
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Minimize Revenue Loss: De-risk your technology investment by eliminating manual errors and maximizing system resilience.
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Increase Business Agility: Free your internal team from day-to-day administration so they can focus on high-value innovation and new projects.
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Expertise Across the Stack: Our specialists have deep experience in RAC, DataGuard, and clustering, providing unparalleled uptime.
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Legacy Support: Whether you’re running the latest or a legacy version, we ensure you get the highest performance from your technology.
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Full Environment Support: We manage the entire stack, including Windows, Linux, and Unix, all the way to the application layer for efficient incident diagnosis.
Frequently Asked Questions
Will I really see an immediate ROI?
Absolutely. Many organizations realize a return on investment right away—either through reduced labor costs by outsourcing database management to us instead of maintaining an in-house DBA team, or through performance gains and cost savings from a fully optimized database environment.
On average, organizations that adopt a managed database service can reduce costs by around 40%. In some cases, we’ve helped clients cut costs by as much as 70%, delivering substantial long-term value from day one.
How do you guarantee high levels of service?
Our SLAs don't just focus on break/fix. Talk to us about our proactive analytics and meaningful visual metrics which demonstrate the difference we are making over time.
Legacy support is one thing, but how do you cope with supporting Oracle databases in cloud environments?
Our support systems are platform agnostic. In our opinion, delivering a successful support service comes down to a well-planned service take-on; we spend more time than most in getting things right from the start.
What is the difference between managed database services and traditional database consulting?
The key difference between managed database services and traditional database consulting lies in scope and continuity. Managed database services provide ongoing, proactive management, monitoring and optimization of your databases; ensuring 24/7 performance, security and uptime. In contrast, traditional database consulting is typically project-based, focusing on one-time activities like migrations, upgrades or troubleshooting. Managed services act as an extension of your IT team with continuous support, while consulting engagements deliver short-term expertise for specific database challenges.
