Mission-Critical Oracle Database Support
DSP-Eclipsys provides enterprises with the resources, expert assistance and proactive tools required to ensure their systems run flawlessly. From routine maintenance and performance optimization to rapid incident resolution, we are dedicated to supporting your mission-critical Oracle database infrastructure.
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Expert Oracle Database Support
Oracle database support has been the heartbeat of our business for over 25 years. As a leading Oracle Partner, DSP-Eclipsys has built a reputation for excellence, helping organizations across Canada and the U.S. achieve customer success while reducing operational overhead by as much as 70%.
Our top priority is the availability and stability of your infrastructure, whether you are operating on-premises, in the cloud, or in a hybrid environment. Today, more than 200 enterprise and mid-market clients rely on our Oracle database support services to lower IT spending and increase the resilience of their critical Oracle-based applications.
24/7 Monitoring and Proactive Administration
Our Oracle support team possesses the specialized tools to manage, maintain, and administer your environments around the clock. We provide:
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Extensive Proactive Monitoring: Identifying bottlenecks before they impact your business.
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Performance Optimization: Ensuring your databases are tuned for speed and efficiency.
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North American Expertise: Our Oracle-certified professionals stay at the forefront of technology developments, ensuring your systems leverage the latest functionality.
At DSP-Eclipsys, we aren’t just service providers, we are your trusted Oracle experts.
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Speak to one of our Managed Services specialists today.
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Why Choose the DSP-Eclipsys Oracle Support Model?
While many organizations use similar technology stacks, we know that support requirements are never identical. We don’t believe in one-size-fits-all solutions.
✅ DBA-Developed Monitoring
At the core of our service is a proprietary, DBA-developed monitoring suite. This specialized toolkit allows our team to be lightning-fast when reacting to potential issues, ensuring your data remains accessible and secure.
✅ Flexible, Tailored Service Levels
We offer a unique approach to service design. Whether you need a fixed-price managed service or a variable support model, we tailor our Service Level Agreements (SLAs) to match your specific business goals and budget.
Frequently Asked Questions
Will I really see an immediate ROI?
Absolutely. Many organizations realize a return on investment right away—either through reduced labor costs by outsourcing database management to us instead of maintaining an in-house DBA team, or through performance gains and cost savings from a fully optimized database environment.
On average, organizations that adopt a managed database service can reduce costs by around 40%. In some cases, we’ve helped clients cut costs by as much as 70%, delivering substantial long-term value from day one.
How do you guarantee high levels of service?
Our SLAs don't just focus on break/fix. Talk to us about our proactive analytics and meaningful visual metrics which demonstrate the difference we are making over time.
Legacy support is one thing, but how do you cope with supporting Oracle databases in cloud environments?
Our support systems are platform agnostic. In our opinion, delivering a successful support service comes down to a well-planned service take-on; we spend more time than most in getting things right from the start.
What is the difference between managed database services and traditional database consulting?
The key difference between managed database services and traditional database consulting lies in scope and continuity. Managed database services provide ongoing, proactive management, monitoring and optimization of your databases; ensuring 24/7 performance, security and uptime. In contrast, traditional database consulting is typically project-based, focusing on one-time activities like migrations, upgrades or troubleshooting. Managed services act as an extension of your IT team with continuous support, while consulting engagements deliver short-term expertise for specific database challenges.
