We provide adaptable solutions to meet your specific Oracle Cloud Infrastructure management needs, whether you choose to Outsource or Co-source.

Outsource:
Let us take full responsibility for managing your environment. We handle all aspects of database administration, delivering stress-free operations and meaningful cost savings.

Co-source:
Work with us as an extension of your team. We manage routine, time-intensive tasks so your internal staff can focus on higher-value priorities. Our continuous support comes at a fraction of the cost of hiring additional resources.

Our OCI managed services start with a comprehensive site assessment to fully understand your database environment and unique requirements. A dedicated onboarding team will guide you through the transition, coordinating with your previous provider if needed.

You’ll also gain access to our Customer Resource Portal, complete with tutorial videos on submitting tickets and service requests. Together, we develop a detailed execution plan to ensure all stakeholders are aligned and expectations are clearly defined.

Our goal is to keep your OCI environment running smoothly without interruption. We prioritise prevention, using advanced monitoring tools to detect potential issues before they affect your broader operations.

If an incident does arise, our experienced team responds promptly, resolving problems quickly to minimise downtime and impact, ensuring your systems are back to full functionality as soon as possible.

Our OCI managed services start with a comprehensive site assessment to fully understand your database environment and unique requirements. A dedicated onboarding team will guide you through the transition, coordinating with your previous provider if needed.

You’ll also gain access to our Customer Resource Portal, complete with tutorial videos on submitting tickets and service requests. Together, we develop a detailed execution plan to ensure all stakeholders are aligned and expectations are clearly defined.

Many organizations operate a mix of database and cloud platforms. While vendors are making integration easier (e.g. Oracle@ multicloud options), managing a combined infrastructure in-house can still be complex. DSP, as a certified expert across multiple database and cloud platforms, can help configure, navigate, and manage a streamlined environment for your business.

Regular health checks are a key component of our managed services, helping to continuously optimise your environment. We carry out thorough assessments to pinpoint areas that may need attention, from configuration settings to database objects.  These health checks are designed to maintain peak system performance and minimise the risk of potential bottlenecks.

We take a complete, end-to-end approach to cloud management, covering essential activities such as backups and disaster recovery testing. Our team ensures your data is securely backed up and regularly tests recovery plans to enable fast restoration in the event of data loss.

In addition, we manage system patching to keep your databases current and secure, while ongoing security audits help protect your data from potential threats.

Our team of experienced DBAs focuses on proactive performance tuning for your databases. We don’t just monitor, we actively detect and resolve potential performance issues before they impact your operations. Through targeted tuning, we ensure your cloud environment consistently delivers optimal performance, supporting the broader needs of your business.

We keep you informed and in control through detailed management reporting. Our reports deliver clear insights into the performance of your environment, enabling you to make informed, data-driven decisions. With comprehensive visibility, you can monitor the health and performance of your databases over time.

Partnering with DSP-Eclipsys as an outsourced managed service provider allows businesses to realise significant cost savings through economies of scale and lower training expenses. Typical savings are around 40%, and in some cases, we’ve helped customers reduce costs by as much as 70%!

When engaging our managed service provision, your OCI environment is managed by a full team of experienced DBAs, removing dependence on any one individual and minimising the risk of human error.

By offloading routine administrative tasks to us, your internal IT team can concentrate on high-value initiatives. Our full-service database management optimizes performance and enhances efficiency, freeing your team to drive innovation and strategic projects.

Our efficient support framework leverages advanced technology to simplify issue resolution and manage support tickets seamlessly.

By taking this innovative approach, we reduce response times and enhance customer satisfaction, allowing clients to concentrate on their core operations while we handle their support requirements.

A typical DBA works 252 days a year, 8 hours a day, for a total of 2,016 hours annually. That leaves a lot of time when critical issues could arise. DSP-Eclipsys' team of expert DBAs is available 24/7, providing up to 8,760 hours of support each year. This means your database environment can benefit from an additional 6,744 hour (or the equivalent of 281 extra days) of dedicated support, ensuring issues are addressed promptly, even outside regular hours.